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SHIPPING & RETURNS

SHIPPING POLICY

At Tokota, we are committed to delivering every order with care, efficiency, and reliability. Please review the information below to understand our processing, shipping, and delivery timelines.

 

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ORDER PROCESSING

 

  • Orders are prepared once full payment has been successfully confirmed.

  • Most in-stock orders are processed within 12 hours. 

  • For pre-order products, processing and production times vary . (allow 3-7 business days)

 

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SHIPPING & DELIVERY

 

Ghana Orders

 

  • Orders within Accra are typically delivered within 12hours  after dispatch.

  • Deliveries to locations outside Accra generally arrive within 24 hours depending on the destination.

  • Delivery timelines begin once your order has been dispatched, not from the date the order was placed.

 

International Orders

 

  • International deliveries generally arrive within 7–14 business days after shipment.

  • Delivery times may vary depending on your country’s customs procedures and local courier services.

  • Any customs duties, import taxes, or additional fees required by the destination country are the responsibility of the customer.

 

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SHIPPING PARTNERS

 

To ensure every package arrives safely, Tokota works with trusted courier partners.

 

  • Domestic orders are fulfilled through reliable local delivery services.

  • International orders are shipped using reputable global carriers such as DHL, FedEx, or other trusted logistics providers, depending on the destination.

 

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SHIPPING FEES

 

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

 

Any applicable shipping promotions or free shipping offers will be clearly displayed during checkout.

 

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ORDER TRACKING

 

Once your order has been shipped, you will receive a confirmation message containing your tracking details, where available. This allows you to monitor the progress of your delivery until it reaches you.

 

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DELIVERY INFORMATION

 

To help us deliver your order without delays, please ensure all shipping information, including your name, phone number, and delivery address is accurate before completing your purchase.

 

Tokota is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

 

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DELAYS

 

While we strive to meet all estimated delivery times, occasional delays may occur due to:

 

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Unforeseen operational circumstances

 

We appreciate your patience and will keep you informed if significant delays arise.

 

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LOST OR DAMAGED PARCELS

 

If your package arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to investigate the issue and assist in finding a suitable resolution.

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CONTACT US

If you have any questions regarding shipping or your order, our team is happy to help.

 

Email: Tokotabyabdul@gmail.com

Phone/WhatsApp: +233555767765

RETURN & EXCHANGE POLICY

At Tokota, customer satisfaction is our priority.

 

  • Exchanges are accepted within 7 days of delivery.

  • Items must be unworn, unused, and returned in their original packaging.

  • One size exchange is allowed per order, subject to stock availability.

  • Customers are responsible for return shipping costs unless the item is incorrect or has a manufacturing defect.

  • Custom-made, personalised, sale, and clearance items are not eligible for exchange.

  • If you receive a defective or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos.​

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